Service

DAEL Security delivers multi brand total solutions in the field of scan and detection systems. We take care of the whole process: advising, engineering, project manangement, installing, aftersales, training and education.

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From the beginning to the end

Due to the constant improvement of our hardware, software and service we can guarantee the highest uptime. DAEL Security delivers total solutions and takes care of everything concerning scan and detection systems.

We take care of the whole process: from advice, engineering and project management to installation, 24/7 aftersales service and training and instruction.

Hardware   Rental

Our services

 

SERVICE DESK

Our service desk can be reached from 7AM till 11PM
to report incidents and service requests.

INCIDENT MANAGEMENT

Incidents are reported, solved as soon as possible, and
the customer will then be informed of the maintenance.

PREVENTIVE MAINTENANCE

Our engineers perform preventive maintenance
to improve the liability and to prevent defects.

PROBLEM MANAGEMENT

To prevent or minimalise problems and resulting
incidents we apply problem management.

STOCK MANAGEMENT

We can perform and maintain the stock management entirely.
In case of need for a risk analysis we can perform this.

 

Training programmes and courses

To constantly deliver quality service our field service engineers stay trained on all areas by means of education, electrotechnical courses, product training, safety training, and commercial training. DAEL Security's employees make sure that they are always informed on the newest developments and trends.

Service and maintenance

Because of our qualified field service engineers we can deploy our primary tasks in the field of service and maintenance in a number of ways:

  • Deploy construction
    The customer is in control of the substantive and operational part

  • Service Level Agreements
    We can guarantee a certain uptime with a Service Level Agreement in which DAEL Security is accountable for all tasks and responsibilities

  • Combinations or alternatives
    Combinations of both or alternatives are also possible

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